Demographic Characteristics And Organisational Citizenship Behaviour In Public Institutions
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Abstract
Government institutions play a vital role in implementing and navigating the government’s vision and policy for the benefit of the citizens. However, the administrative role that these government institutions are supposed to portray, to some extent has failed to meet public expectations, resulting in significant public complaints as reported by the Public Complaint Bureau. In response to the public outcry for better service delivery, this research investigates the differences in demographic characteristics such as employees’ gender, age, level of education, position/grade and the length of service in influencing the organisational citizenship behaviour. The sample of the study consisted of 615 employees from a public institution located in Putrajaya, Malaysia. The data were analysed using Kruskal-Wallis, Mann-Whitney U and Bonferroni Correction analyses. The result indicates no significant difference between gender, age, education level and job tenure on organisational citizenship behaviour. In particular, male and female employees share a similar level of citizenship behaviour in the public institution. In addition, employees’ age group, level of education and job tenure have no differences regarding the level of citizenship behaviour. Unlike other demographic variables, position/grade was found to have significant differences with citizenship behaviour among employees in the public institution. This indicated that different levels of citizenship behaviour exist in accordance with the position/grade. Correspondingly, the interpretations of results, limitations and suggestions for future research have been described in the final section.
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